You'll find popular questions below to the types of printing we do, lead times, paper types, other products and more.
View answers to the most popular questions. If your question isn't here, you can get in touch with us and ask us your own questions.
It depends on the type of printing requested. This can range from business cards, to photo quality prints up to A3 in size, on one of our machines, through to garments using our other machines. Our main printing on garments consists of heat transfer, as this provides the best results across a wide range of products. This can be from a baseball hat, through to t-shirts, fleeces, hoodies, jackets etc. Our other machines give us the ability to print on items such as keyrings, mugs, coasters, placemats and glassware. For items where we do not have the appropriate machine, we can outsource this to one of our trusted suppliers.
Some of our items are available, however due to the huge numbers of products involved, it would almost be a full time job to keep it up to date. Feel free to browse the website, and if there’s anything you are not sure about, please get in touch, we would be happy to talk you through it.
Due to the bespoke nature of this type of work, we offer a digital proofing service, which shows how the finished article will appear. This allows you to ensure the placement of any logos or designs is exactly as you expect it.
If you do require physical examples, this can be arranged for an additional fee. Unfortunately this is non-refundable.
Yes, the range of colours runs into the thousands, if not millions of different shades available.
The easiest way is via our WeTransfer link, as this preserves the quality of the image. Using email, WhatsApp, Messenger etc., can result in the image becoming compressed by the software those platforms use. Ideally the image needs to be a minimum resolution of 300dpi (dots per inch), for the quality to be maintained once printed on the item of choice. The image also needs to be in a format such as .PNG, .PDF, .EPS, .AI, as long as the image is high resolution. If you are not sure about any of these formats, please contact us for advice. If you do not have an image, however you do have an idea of what you want, we can offer a design service for an additional fee. This fee can be discussed, as it will depend on the complexity and time spent perfecting it. We will keep you informed at all stages, and send over proofs for review before agreeing the finalised image.
We accept various payment methods, such as debit/credit cards, bank transfer, PayPal and Stripe. Our invoice provides all the methods available.
Any amendments or cancellations need to be confirmed by email within 24 hours of the order being placed. Please contact us as soon as possible to discuss this.
This can vary depending on the quantity and/or complexity of the order. A typical turnaround time for production is between 7 - 10 business days from placing the order, however we will strive to ensure items are completed before that where possible. Delivery times are dependant on whereabouts the item is being shipped to.
We can offer international shipping, however this will need to be discussed and agreed at the time of ordering, as it will be dependent on weight, size and distance to accurately calculate the cost. This may also be subject to customs charges.
Once your items are dispatched, the tracking reference for the chosen courier will be sent on email. This will allow you to track it at all stages.
If an item is defective or incorrect, please contact us within 7 days of receiving the item, so we can discuss this with you.
Due to the nature of customised bespoke items, refunds are not typically available unless the item is defective or incorrect.
With a different approach to customer service and product delivery, you can be sure of a service like no other from us. Our business is your business, from the start of your project to finish, we'll take care of every aspect for you. We ensure our suppliers are using and have good sustainability processes in place and are already or working towards becoming "carbon-reducing". We don't stop there either, we love our local community and that's why we sponsor and work with local projects within our community. Get a free no-obligation quotation today!
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